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Resources for Employees

Individual Development Plan

The Individual Development Plan (IDP) assists each employee to analyze his/her individual development needs, set specific short and long-term goals and target opportunities to meet identified goals. Its aim is to promote lifelong learning and continued personal growth.

Note: Extension employees should use the Extension Professional Development Plan (in PDF).

• ACES Employee Individual Development Plan (Word document)
• Individual Development Plan Worksheet (Word document)

ACES Professional Development Resource Library

Materials are available for checkout. Stop by 101 Mumford Hall or email acespd@uiuc.edu to reserve the title of your choice.

Audiocassette

• Customer Service Excellence (L. Heckler and O.R. Wilson)
• Express Yourself Powerfully (D. Smith, A.R. Price, R. Paskov, S. Moiddl)
• Managing a Successful Team (R. Fritz)
• Meet the Leadership Challenge (K. Blanchard, L. Heckler, D. Lohr, L. Shelton)
• One-On-One Communications (R. Brinkman & R. Kirschner, J. Chapman, J. Salzman, B. Battles)
• Polishing your Professional Image (L. Ford, J. White, E. Bliss, S. Baile)
• The Psychology of Winning (D.E. Waitley)
• The Secrets of High-Output Performance (J. Canfield, B. Sommer, R. Mellott, H. Rhode)
• Self Esteem and Peak Performance (J. Canfield)
• Wordpower, Vocabulary Builder (A.R. Price)
• CareerTrack Collection
• ASTD 2000 International Conference, Dallas, TX

Books

• Accelerated Learning Fieldbook, The (L. Russell)
• Accelerated Learning Handbook, The (D. Meier)
• Adult Learner, The (M.S. Knowles, E.F. Holton III, R.A. Swanson)
• Advisory Councils: A Theoretical and Practical Guide for Program Planners (J.M. & M.F. Cole)
• America Challenged, An: Population Change and the Future of the United States (S.H. Murdock)
• America's Youth In Crisis (Richard M. Lerner)
• And Don't Call Me A Racist! (E. Mazel)
• Art and Practice of Leadership Coaching, The (edited by H. Morgan, P. Harkins, M. Goldsmith)
• Connective Edge, The: Leading in an Interdependent World (J. Lippman-Blumen)
• Crucial Conversations: Tools for Talking When Stakes Are High (K. Patterson, J. Grenny, R. McMillan, A. Switzler)
• Customers as Partners: Building Relationships that Last (C.R. Bell)
• Customers for Life: How to Turn that One-Time Buyer into a Lifetime Customer (C. Sewell & P. Brown)
• Customer Service Nightmares (N. Friedman)
• Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst (R. Brinkman, R. Kirschner)
• Developing the Leader Within You (J.C. Maxwell)
• Distributed Mind, The (K.& M.D. Fisher)
• E-Writing: 21st-Century Tools for Effective Communication (D. Booher)
• Educating Professionals: Responding to New Expectations for Competence and Accountability (L. Curry, J.F. Wergin & Assoc.)
• Education Through Cooperative Extension (B. Seevers, D. Graham, J. Gamon, N. Conklin)
• Effective Performance Appraisals: A Practical Guide, 4th Ed. (R. B. Maddux)
• Eight Steps for Highly Effective Negotiation: Letting the Other Person Have Your Way (G.P. Barnes)
• Empires of the Mind: Lessons to Lead and Succeed in a Knowledge-Based World (D. Waitley)
• Engaging Campus and Community: The Practice of Public Scholarship in the State and Land-Grant University System (S.J. Peters, N.R. Jordan, M. Adamek, T.R. Alter, Eds. Forward by D. Mathews)
• Enhancing Faculty Careers: Strategies for Development and Renewal (J.H. Schuster & D.W. Wheeler & Assoc.)
• Ethics of Excellence, The (P. Pritchett)
• Evaluating the Impact of Training (S.B. Parry)
• Extraordinary Leader, The: Turning Good Managers Into Great Leaders (J.H. Zenger & J. Folkman)
• Firing Up Commitment During Organizational Change (P. Pritchett)
• Forget for Success: Walking Away from Outdated, Counterproductive Beliefs and People Practices (E. Harvey & S. Ventura)
• Fun Works: Creating Places Where People Love to Work (L. Yerkes)
• Getting Things Done When You Are Not In Charge, 2nd Ed. (G.M. Bellman)
• Gregg Reference Manual 2001, 9th Ed. (W.A. Sabin)
• Handbook for Leaders, The: 24 Lessons for Extraordinary Leadership (J.H. Zenger & J. Folkman)
• Handbook for Training and Development for the Public Sector: A Comprehensive R esource (M. VanWart, N.J. Cayer, S. Cook)
• High Flyers: Developing the Next Generation of Leaders (M.W. McCall, Jr.)
• How Full Is Your Bucket? (T. Rath & D.O. Clifton)
• How to Design Self-Directed and Distance Learning Programs (N. Harrison)
• How to Manage Problem Employees: A Step-By-Step Guide for Turning Difficult Employees into High Performers (G. Shepard)
• How to Teach Adults in a Fun and Exciting Way (D. Malouf & K. Boston)
• Increasing the Odds for High-Performance Teams--Lessons Learned (A. Leholm & R. Vlasin)
• Irresistible Leadership (compiled by D. Smart)
• Just Plane Funny: Road Warriors Unite! (S. Kissell & T. Gard)
• Leaders - Start to Finish (A. Bruce)
• Leadership (R.W. Giuliani)
• Leading Without Power: Finding Hope in Serving Community (M. DePree)
• Little Black Book of Project Management 2nd Ed., The (M.C. Thomsett)
• Macromedia Dreamweaver MX, Macromedia Inc.
• Managers as Mentors: Building Partnerships for Learning (C.R. Bell)
• Managing Conflict from the Inside Out (M. Robert)
• Managing Difficult People: A Survival Guide for Handling Any Employee (M. Pincus)
• Measuring Program Outcomes: A Practical Approach (United Way of America)
• Mentor, The: 15 Keys to Success in Sales, Business and Life (J. Carew)
• Mind Shift: The Employee Handbook for Understanding the Changing World of Work (P. Pritchett)
• Mining Group Gold (T.A. Kayser)
• Motivational Leaders: Strategies and Wisdom from America's Top Professional Motivators (B. Biro et.al.)
• 101 Ways to Make Training Active (M. Silberman)
• Owner's Manual for the Brain, The: Everyday Applications from Mind-Brain Research 2nd Ed. (P.J. Howard)
• Oz Principle, The: Getting Results Through Individual and Organizational Accountability (R.Connors, T. Smith, C. Hickman)
• Partnerships: Shared Leadership Among Stakeholders (L.C. Miller, B.E. Rossing, S.M. Steele, UW-Madison Cooperative Extension)
• Passion and Purpose (M. & M. Hanson)
• Performance Appraisal 2nd Ed. (R.I. Henderson)
• Power of Full Engagement, The (J. Loehr & T. Schwartz)
• Project Managment for Trainers (L. Russell)
• Promoting Active Learning: Strategies for the College Classroom (C. Myers & T.B. Jones)
• Promoting Emotional Intelligence in Organizations: Make Training in Emotional Intelligence Effective (C. Cherniss & M. Adler)
• Quantum Leap Strategy, The (P. Pritchett)
• Return on Investment in Training and Performance Improvement Programs (J.J. Phillips)
• Self-Directed Learning: A Practical Guide to Design, Development, and Implementation (G.M. Piskurich)
• Skills of Encouragement, The: Bringing Out the Best in Yourself and Others (D. Dinkmeyer & L. Losoncy)
• Strategic Planning: A Human Resource Tool for Higher Education (K.M. Alvino, Ed.)
• Strategic Readiness: The Making of the Learning Organization (J.C. Redding & R.F. Catalanello)
• Team ReConstruction: Building a High Performance Work Group During Change (P. Pritchett & R. Pound)
• Teamwork: The Team Member Handbook (P. Pritchett)
• Three Keys to Empowerment, The (K. Blanchard, J.P. Carlos, A. Randolph)
• Tipping Point, The: How Little Things Can Make A Big Difference (M. Gladwell)
• Training for Results (S.B. Parry)
• Training from the Heart (B. Lyerly & C. Maxey)
• Walk The Talk (E. Harvey & A. Lucia)
• Warming Up the Crowd! 57 Pre-Session Training Activities (D. Arch & R. Meiss)
• What Smart Trainers Know: The Secrets of Success from the World’s Foremost Expert
• What Works: Assessment, Development, Measurement (L.J. Bassi & D. Russ-Eft, Eds.)
• Why Leaders Can't Lead (W. Bennis)

CD-Rom and Video

• Conflict: An Opportunity for Development, University of Illinois Extension
• FISH! Catch the Energy: Release the Potential,S.C. Lundin & K. Parke
• The New Business of Paradigms, Joel Barker
• Developing A Comic Vision: Learn to Use Humor as a Skill
• Team Building, Vols. 1 & 2, Dick Lohr
• How to Get Results with People: How to Buuild Leadership, Power and Visibility, Jeff Salzman
• How to Prepare a Winning Proposal, Pat Cramer
• How to Deal with Difficult People, R. Brinkman & R. Kirschner
• How to Delegate Work and Ensure It's Done Right, Dick Lohr
• The Success Team, D. Waitley, W. Dyer, M.E. Douglass, & B. Tracy
• How to be an Outstanding Receptionist, Vols. 1-2, Sandy McKenzie
• Overcoming Procrastination, Susan Fowler Woodring
• Professional Telephone Skills, Vols. 1-2, Debra Smith
• The Psychology of Self-Esteem, Vols. 1-3, Julie White
• Strengthening Management and Leadership Skills, Ohio State University Extension
• Team Building: How to Motivate and Manage People, Volumes 1-3, Mark Sanborn
• Time Management Today, Vols. 1 & 2, Dick Lohr

Telephone Doctor Video Training Library

• On Incoming Calls
• Determining Caller Needs
• From Curt to Courteous
• Four C's of Coaching Skills
• Five Forbidden Phrases
• Six Cardinal Rules of Customer Service
• Telesales Tips from A to Z
• Proactive Customer Service
• Basic Basic Telephone Skills
• What's Wrong with this Picture?
• How to Avoid Emotional Leakage
• How to Treat Every Caller as a Welcome Guest
• How to Handle the Irate Caller
• We are Customers to Each Other
• How to Deal With the Foreign Accent
• Escape from Voice Mail Jail