• Desktop Support
• Server Management
• Network Support
• Network Security
• IT Systems Management & Accounts
• Systems for IT Management
• IT Planning & Review
  

Support, training, and installation are provided for College of ACES Administrative offices. We work closely with the College of ACES Net Admins who offer support to college departments and units and the Extension regional technologists who offer front-line support to Extension field staff.

Desktop Support

Includes:

• Hardware specification
• Hardware setup
• Software installation and upgrades
• Software trouble-shooting
• System trouble-shooting

Server Management

Includes:

• Server setup
• Server maintenance
• Operating system updates
• Server trouble-shooting and support
• Network connectivity and trouble-shooting
• Network security
• Virus protection and updates

Add-on Options for Server Management:

• Server Backups
• Server Monitoring

Network Support

Includes:

• IP address management and assignment
• DHCP server for the appropriate subnet
• B-jack connections
• Building network troubleshooting
• Building network upgrades

Network Security

Includes:

• Security check-up for existing computers
• Security check-up for new and re-done computers
• Liaison to CITES for security violation incidents
• Resolution of security violation incidents
• Regular security scans of the network

IT Systems Management & Accounts

Includes:

• VPN accounts
• Accounts on the new mail server that includes server based virus scanning.
• Individualized domain on the new mail server for any ACES unit (e.g. extension.uiuc.edu, ansc.uiuc.edu)
• Accounts in the ACES-IT and EXTENSION domains.
• Accounts in ACES Active Directory Tree
• Accounts in ACES NDS Tree

Systems for IT Management

Includes:

• Web based request tracking system for the ACES unit
• Web based hardware/software system for the ACES unit
• Web based system for IP address management for the ACES unit
• Web based office requests system for review of outstanding requests

Information Technology Planning, Review & Research

Includes:

• Assistance with technology searches
• Information Technology review within an ACES department or unit
• Coordination of activities and major initiatives related to IT planning in ACES Facilitation of activities within the ACES Net Admin group
• Investigate new technology uses and initiatives within the college’s three mission areas of academics, research, and outreach.